Technical Success Engineer
A fast-growing, fully managed sales tax company is hiring a Technical Success Engineer to keep transactional sales tax data accurate and the platform running cleanly for customers. The focus is importing, transforming, and reconciling customer data, plus API and platform troubleshooting. This is a customer-facing technical seat on the Customer Success team, not a software-building role.
The company is a fully managed sales tax solution, combining software with a team of tax experts to take sales tax off the customer's plate entirely. It has scaled quickly as the sales tax solution of choice for high-growth consumer and e-commerce brands. The Customer Success team specializes in the technical underpinnings of those sales tax solutions, ensuring data accuracy and seamless operations through effective troubleshooting and process optimization. As Technical Success Engineer, you maintain the accuracy and integrity of transactional sales tax data, with a primary focus on efficiently importing, transforming, and reconciling it while providing crucial support on API and platform issues. This is a role for someone detail oriented and technically savvy who is genuinely interested in high-quality data work and in being the person a customer trusts with a technical problem.
What you'll own
- The technical needs of customers, ensuring accurate import, transformation, and reconciliation of sales tax data
- Resolving API and platform issues with timely, effective solutions that keep operations running smoothly
- Initiatives that improve technical processes and client satisfaction
- Clear communication with customers to address technical queries directly
What we're looking for
Detail-oriented and technically savvy, passionate about delivering high-quality data solutions and support.
- Prior experience in a technical role with a focus on sales tax data management and troubleshooting
- Understanding of data import, transformation, and reconciliation processes, and proficiency in spreadsheets
- Experience in a customer-facing technical environment
- Capability to manage multiple tasks and priorities efficiently
- Strong analytical and technical skills
- Effective communication and teamwork skills
- BS or equivalent degree in technology, data management, or a related field
Compensation
Competitive base salary plus equity, commensurate with experience.